Privacy Notice

1. Who We Are

Ruket (“we,” “our,” or “us”) is a mobile app and web platform that enables users to order food, groceries, and daily essentials. We operate under Ruket LLC (Delaware, USA) and are registered in Egypt for local operations. Our website: https://ruket.app

2. Information We Collect

• Personal Information: Name, email, phone number, delivery address.
• Account Information: Login credentials, preferences, order history.
• Device & Technical Data: IP address, device model, OS version, app usage data, cookies.
• Location Data: For delivery services and nearest restaurant suggestions.

3. How We Use Your Information

• To process your orders and provide delivery.
• To personalize your experience.
• To improve our services and app performance.
• To send you updates, promotions, and notifications (with your consent).
• To comply with legal obligations.

4. How We Share Your Information

• Delivery Partners: To fulfill your orders.
• Restaurants & Merchants: For order preparation and service.
• Service Providers: For hosting, analytics, and payment processing.
• Legal Authorities: If required by law.

5. Your Rights

• Access, update, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your data (data portability).

For requests, email us at: privacy@ruket.app

6. Cookies & Tracking

We use cookies and similar technologies to improve your experience. You can manage cookie preferences in your browser settings.

7. Data Security

We implement industry-standard security measures (SSL, encryption) to protect your data. However, no system is 100% secure.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children.

9. International Transfers

Your data may be transferred and processed in other countries where we operate (e.g., USA, Egypt).

10. Updates to this Notice

We may update this Privacy Notice from time to time. Changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Notice, contact:
Email: privacy@ruket.app
Address: Ruket LLC, Delaware, USA