Delivery Policy

1. Introduction

Welcome to Ruket ("we," "our," or "us"). These Terms and Conditions govern your use of our website (https://ruket.app) and mobile application ("Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use Ruket.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our Services. By using Ruket, you confirm that all information you provide is accurate and truthful.

3. Account Registration

You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorized access.

4. Service Description

Ruket connects customers with restaurants, stores, and delivery partners to order food and daily essentials.

5. Orders and Payments

Orders are confirmed only after acceptance by the restaurant/merchant.
Payment Methods: Cash on Delivery and future methods.
Prices set by restaurants/merchants may include taxes and delivery fees.

6. Delivery

Delivery times are estimates and may vary. Ruket is not liable for delays beyond our control.

7. Cancellation and Refund Policy

Orders cannot be canceled once confirmed.
Refunds for incorrect/missing items or undelivered orders.
Refunds processed to original payment method or as account credit.

8. User Responsibilities

No unlawful use.
No misuse of offers or referral programs.
No hacking or disruption of the platform.

9. Restaurant and Merchant Responsibility

Restaurants are responsible for food preparation, quality, and safety. Ruket is not liable for food quality or safety.

10. Promotions and Discounts

All offers are subject to specific terms and may be modified or withdrawn at any time.

11. Intellectual Property

All content, logos, and trademarks belong to Ruket or partners. No copying or distribution without permission.

12. Limitation of Liability

Ruket is not responsible for food-related issues (allergies, contamination, etc.).
Not liable for losses from delayed deliveries or cancellations.

13. Termination

We may suspend or terminate your account for violations or fraudulent activity.

14. Privacy Policy

Your use of Ruket is also governed by our https://ruket.app/privacy-policy.

15. Governing Law

These Terms are governed by the laws of Delaware, USA, and applicable local laws of Egypt.

16. Contact Us

For questions, contact us at: info@ruket.app